Frequently Asked Questions

Ceiling Fans


Ceiling Fans

  • How do I Contact Casablanca?

    By telephone, toll free, at: 888-227-2178 or by using our contact form  

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  • Can I buy factory direct from Casablanca?

    No, Casablanca Fan Co. does not sell directly to the public. Please feel free to visit your nearest Authorized Casablanca Dealer or call toll free 888-227-2178.

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  • Where can I find a list of local Authorized Casablanca Dealers?

    Use our Dealer Locator, or call toll free 888-227-2178.

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  • Where can I have my fan repaired or purchase parts?

    To purchase parts online, simply search for your fan by it's model number or name, then utilize the "Buy Parts Online" link. You may also call 888-227-2178 for a list of your local Authorized Service Centers, or use our Service Center Locator

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  • What size fan should I buy?

    A fan that is too big for your room may look awkward. A fan that is too small probably will not move enough air. Blade span is the key. Here are some basic recommendations:

    • For rooms up to 225 square feet (15' x 15') and larger, use a fan with a blade span of 50", 52", 54", or 56".
    • In rooms up to 144 square feet (12' x 12') we recommend fans with blade spans of 42" or 44".
    • Smaller rooms up to 64 square feet (8' x 8') should use a fan with a 32" blade span.

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  • What size downrod will I need?

    Please refer to this chart:
    Downrod Chart

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  • What direction should my fan go for Summer or Winter?

    Summer: Forward (Counter Clockwise) - Winter: Reverse (Clockwise)

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  • How do I talk with a technician about my ceiling fan?

    Please call our Consumer Affairs Department toll free at 888-227-2178.

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  • Where do I find the model and serial number?

    On fans built within the last two years, the model and serial number is typically located on the top of the fan body.

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  • How do I install my fan without the light kit?

    Click on the appropriate link below for instructions.

    Installation Instructions (English)
    Installation Instructions (Spanish)
    Installation Instructions (French)
     

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  • How do I properly install multiple remote-controlled fans?
     

    Click on the appropriate link below for instructions.

    Installation Instructions (English)
    Installation Instructions (Spanish)
    Installation Instructions (French)
     

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