Online Ordering Information

Returns and Exchanges

Unwanted, non-defective merchandise may be returned to the return center within 30 days from the date of shipment. Products must be in unused condition and in the original packaging. Original Shipping and Handling will not be refunded. Returned postage of unwanted, non-defective merchandise will be paid by the consumer and a 25% restocking fee will be assessed.

Defective merchandise can be exchanged for the same product if returned within 30 days from the date of shipment. Refunds will not be issued for defective merchandise, only product exchanges. Return postage of defective merchandise back to the fulfillment warehouse will be paid by Casablanca Fan.

No returns or exchanges of online purchases should be sent to Casablanca Fan corporate offices. Please use this address for returns and exchanges:  Casablanca Fan Returns Center, 725 Center Ave, Carol Stream, IL 60188.

Please contact our E-Commerce department at 1-888-354-8375 to complete your return.


Canceling an Order

Orders for in-stock merchandise are to be shipped from the fulfillment warehouse upon order placement. Therefore, orders for in-stock merchandise cannot be cancelled once the order has been placed.

To cancel any open backorders, customers should contact customer service by using our contact form or by calling 1-888-354-8375. You will need to provide order # and model number(s) of ordered merchandise to be cancelled.


Delivery Information

Orders are generally processed to arrive in 5 to 7 business days, providing all credit card information is valid. Orders will be delivered via FedEx Home Delivery.

  • Casablanca Shipping Options:
  • Priority overnight
    Next-business-day delivery by 10:30 a.m. to most U.S. addresses; by noon, 4:30 p.m. or 5 p.m. in remote areas; by noon, 1:30 p.m. or 4:30 p.m. on Saturdays

     
  • Standard overnight
    Next-business-day delivery by 3 p.m. to most U.S. addresses; by 4:30 p.m. to rural areas; and by 8 p.m. to residences

      
  • FedEx 2 day
    By 4:30 p.m. in 2 business days to most areas (by 8 p.m. to residences)

     
  • FedEx Express Saver
    Delivery to businesses by 4:30 p.m. and to residences by 8 p.m. in 3 business days

     
  • Home Delivery
    Delivery in 5-9 days
     
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International Orders

At this time, this site is only able to process orders for delivery in the United States and its territories. Please continue to check our site for future advisements of international delivery.


Payment Options

MasterCard®, Visa®, Discover®, and American Express® are accepted for online order placement. For payment by check or money order, please contact customer service at 1-888-354-8375.


Sales Tax

Sales tax will be collected on the total amount of the order in the following states: Arizona, Arkansas, California, Florida, Georgia, Illinois, Louisiana, Mississippi, New Jersey, New York, North Carolina, Pennsylvania, Tennessee, and Texas. If your company or organization is tax exempt, please contact customer service at 1-888-354-8375.