Frequently ASKED QUESTIONS

• How do I contact Casablanca?
• Can I buy factory direct from Casablanca?
• How can I get the free Casablanca product brochure?
• Where can I find a list of local Authorized Casablanca Dealers?
• Where can I have my fan repaired or purchase parts?
• What size fan should I buy?
• What size downrod will I need?
• What direction should my fan go for Summer or Winter?
• How do I talk with a technician about my ceiling fan?
• Where do I find the model and serial number?
• Brescia Gallery light fixture doesn't fit

Q. How do I contact Casablanca?
A. Via Mail: Casablanca Fan Co., 761 Corporate Center Drive, Pomona, CA 91768. Or by telephone, toll free, at: 888-227-2178

Q. Can I buy factory direct from Casablanca?
A. No, Casablanca Fan Co. does not sell directly to the public. Please feel free to visit your nearest Authorized Casablanca Dealer--to locate one near you, click here or call toll free 888-227-2178.

Q. How can I get the free Casablanca product brochure?
A. Fill out the Brochure Request form online, or call toll free 888-227-2178.

Q. Where can I find a list of local Authorized Casablanca Dealers?
A. Refer to our Dealers section, or call toll free 888-227-2178.

Q. Where can I have my fan repaired or purchase parts?
A. Call 888-227-2178 for a list of your local Authorized Service Centers, or Refer to our Dealer Locator section (Make sure to select Service Center in question 3). Alternatively you can access the Casablanca Fan Repair web site: www.casablancafanrepair.com

Q. What size fan should I buy?
A. A fan that is too big for your room may look awkward. A fan that is too small probably will not move enough air. Blade span is the key. Here are some basic recommendations:

• For rooms up to 225 square feet (15' x 15') and larger, use a fan with a blade span of 50", 52", 54", or 56".
• In rooms up to 144 square feet (12' x 12') we recommend fans with blade spans of 42" or 44".
• Smaller rooms up to 64 square feet (8' x 8') should use a fan with a 32" blade span.

Q. What size downrod will I need?
A. Please refer to this chart:

Q. What direction should my fan go for Summer or Winter?
A. Summer: Forward (Counter Clockwise) - Winter: Reverse (Clockwise)

Q. How do I talk with a technician about my ceiling fan?
A. Please call our Consumer Affairs Department toll free at
888-227-2178.

Q. Where do I find the model and serial number?
A. On fans built within the last two years, the model and serial number is typically located on the top of the fan body. For other models refer to the illustrations below:

CONCEALED SWITCH HOUSING	DECOR SWITCH HOUSING
STANDARD SWITCH HOUSING	STEALTH
VENUS HALO	TOP OF FAN

Q. Brescia Gallery Edition Light Fixture does not seem to fit
A. The first version of the Brescia Gallery Owner's Manual, Rev.A (found on bottom of page 1) contained some errors. Click HERE to view the addendum.